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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
Introduction
Review Questions
Summary
  13 Next Steps
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Module 12: Business Tools and Processes

Review Questions

A customer has placed an order for one of Cisco's packaged services with you. What are the next steps you will need to take?

Select the best answer from the choices below.

A.  Verify that the service is available in that customer's location using the Service Availability Matrix.
B.  Determine the correct service category.
C.  Verify the packaged service part number.
D.  Place the order for the packaged service with your distributor.
E.  All of the above.

 

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