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Module 12: Business Tools and Processes
Review Questions
You are at your office preparing for your end of the month report. Your phone
rings. It is one of your customers who has just recently purchased an SAS service
contract. Apparently she is having trouble downloading a software patch file
from her computer using the Cisco.com Software Center.
How should you help your customer?
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Select the best answer from the
choices below. |
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A. |
Ask her how large the file is. If it is over
400 MB, tell her to use the Product Upgrade tool instead.
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B. |
Explain to your customer that
she is not entitled to receive patches under her SAS agreement and would
either have to upgrade to a SASU service contract or pay time and materials charges.
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C. |
Advise her to call the Cisco TAC
center and speak to a Cisco TAC engineer.
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D. |
Tell her that she has to use the
Product Upgrade tool for all software patches. |
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