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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
Introduction
Review Questions
Summary
  13 Next Steps
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Module 12: Business Tools and Processes

Review Questions

You are at your office and need to determine what service offerings are available for your customer's routers and software applications.

How would you do this?

Select the best answer from the choices below.

A.  Use the Cisco Pricing Tool.
B.  Call your distributor for the information.
C.  Use the Service Availability Matrix.
D.  Search the Products and technologies pages located within the Cisco.com.

 

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