Module 12: Business Tools and Processes

Introduction

This presentation contains a series of PowerPoint presentations that cover various business tools and processes that are available to you to help ensure your success as a salesperson promoting Cisco services. These tools and processes include:

		Packaged Service ordering and registration.
		The Service Contract Center (SCC).
		The process for getting software updates via the SAS and SASU programs.
		How to open and manage cases using the Web Cisco TAC.

		module12_1tier_ordering.ppt module12_2tier_ordering.ppt Description: This presentation provides you with an overview of the steps for ordering and registering packaged services.
		module12_scc.ppt Description: This presentation provides you with an overview of the Service Contract Center (SCC).
		module12_PAL.ppt Description: This presentation provides you with an overview of the Partner Access Tool (PAL.)
		module12_software_updates.ppt Description: This presentation provides you with an overview of how your customers can download software updates for most application bug fix patches, maintenance releases, and minor/major upgrades within the SAS and SASU programs.
		module12_tac_case_mgmt.ppt Description: This presentation provides you with an overview of how to open and manage priority 3 and 4 cases using Cisco Web Cisco TAC.

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