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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
Introduction
Review Questions
Summary
  12 Business Tools and Processess
  13 Next Steps
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Module 11: Sales Tools and Processes

Summary

Congratulations. You have just completed Module 11: Sales Tools and Processes. In this module you:

  Received an overview of the Cisco ROI tool.
  Recognized the value of multi-year agreements.
  Identified the appropriate steps for working with used equipment.
  Explained the service pricing methodology for hardware.

In Module 12: Business Tools and Processes, you are going to learn about some of the business tools, processes, and resources available to you as a Cisco partner or reseller.

 

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