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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
Introduction
Review Questions
Summary
  12 Business Tools and Processess
  13 Next Steps
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Module 11: Sales Tools and Processes

Introduction

This module contains a series of PowerPoint presentations that explain various Cisco tools, policies, and procedures that you need to be aware of as a Cisco partner or reseller selling Cisco service. The topics covered within this module include:

  The Cisco Return on Investment (ROI) tool
  Multi-year Agreements
  Used Equipment
  Service Pricing Methodology

To view information specific to each of these topics, please download and review each of the PowerPoint files listed below. When you have finished reviewing these files, please return to this page and click the Next button to complete a series of Review Questions covering the information you read.


m11_used_equipment.ppt
Description:
This presentation provides you with the high level information regarding Cisco’s policies on selling used equipment.
  m11_multi_year_agreements.ppt
Description:
This presentation highlights the benefits of selling multi-year agreements to your customers.
  m11_roi_tool.ppt
Description:
This presentation provides you with an overview of how you can use Cisco ROI tool to demonstrate the value of service to your customers.
  m11_service_pricing_methodology.ppt
Description:
This presentation provides you with an explanation of Cisco’s service pricing methodology.

 

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