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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
Introduction
Review Questions
Summary
  12 Business Tools and Processess
  13 Next Steps
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Module 11: Sales Tools and Processes

Review Questions

There are four types of information that you must enter to use Cisco ROI tool. What are these four types?

Select the best answer from the choices below.

A.  Customer location, number of nodes, Cisco IOS Software version, and network operations group size.
B.  Number of nodes, Cisco IOS Software version, hardware replacement choice, and customer location.
C.  Cisco equipment value, number of nodes, Cisco IOS Software version, and hardware replacement choice
D.  Cisco equipment value, number of nodes, network operations group size, and hardware replacement choice

 

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