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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
Introduction
Review Questions
Summary
  12 Business Tools and Processess
  13 Next Steps
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Module 11: Sales Tools and Processes

Review Questions

Your customer calls you and informs you that they are thinking about purchasing used equipment that may require Cisco software. You need to inform them that:

Select the best answer from the choices below.

A.  They need to purchase a new software license for used products and pay an
inspection fee.
B.  They need to purchase a Chassis Service + Card.
C.  They will not be in violation of Cisco software policy – but they will not be able to get Cisco service and support on their equipment unless their equipment is inspected first.
D.  You do not endorse purchasing refurbished equipment.

 

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