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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
Introduction
Review Questions
Summary
  12 Business Tools and Processess
  13 Next Steps
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Module 11: Sales Tools and Processes

Review Questions

By selling multi-year agreements to your customers you:

Select the best answer from the choices below.

A.  Reduce the amount of times you need to renew your customers’ contracts.
B.  Avoid lapses in service coverage on your customers ’ equipment.
C.  Can participate in multi-year agreement promotions for certain Cisco products and services.
D.  All of the above.

 

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