Onsite Support leverages the Advance Replacement service and enhances it with the addition of a Cisco Field Engineer.

Onsite Support includes the benefits and features of Advance Replacement, in addition to providing your customer with the added insurance of a qualified engineer who will replace parts at their site.

Onsite Support takes advantage of Cisco technology expertise and best practices to ensure your customer’s network operates at the highest levels of availability and performance.

With Onsite Support, your customers choose from the same four Advance Replacement delivery options:

		8X5XNBD: A Cisco Field Engineer installs replacement parts the Next Business Day during regular business hours.
		8X5X4: A Cisco Field Engineer installs replacement parts within four hours on the same business day during regular business hours.
		24X7X4: A Cisco Field Engineer installs replacement parts within four hours, 24 hours a day, seven days a week.
		24X7X2: A Cisco Field Engineer installs replacement parts within two hours, 24 hours a day, seven days a week.