Module 6: Hardware Replacement

Quote

To conclude the topic of why Advance Replacement is so critical to both your customers’ and your success, take a few minutes to think about the following quote from Eastern’s bank account manager, Rod O’Byrne.

“ We received great support from our Cisco account representative in procuring equipment and getting it in our hands in order to meet Eastern’s tight deadlines. They were also a second set of eyes to look at our design and bless it before submitting it to the client.”

Providing a rapid dispatch of spares to meet your customer's tight deadline, is an excellent testimonial of the value proposition of Advance Replacement.

Now that you have reviewed the benefits associated with selling Advance Replacement to your customers, you are going to move on to the next section which provides a real life situation to test your knowledge of Advance Replacement.

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