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Module 6: Hardware Replacement
Case Study
The guaranteed support by the Cisco TAC in Brussels has been a
major benefit to Swisscom. The TAC provides unrivalled expertise
on all aspects of the network. This saves time and money that would
otherwise be lost without the proper technical support.
Swisscom is now one step ahead of its competitors. The strategic
partnership gives a clear competitive advantage in the deployment
of new voice over IP solutions. In installing the IP backbone, Swisscom
has been the first company in Europe to incorporate cutting-edge
Cisco products into its network.
In order for Swisscom to maintain its leadership position in its
industry, they have selected the advance replacement on-site program,
which provides onsite engineers at all of Swisscom’s critical
sites. If a critical network down issue arises, they have the added
assurance of an onsite technical expert that can quickly diagnose,
install and re-configure a defective hardware part. In fact, Swisscom
has engineers that are living and working at Cisco USA development
facilities.
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