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Module 6: Hardware Replacement
Case Study
Now that you have learned a little about advanced replacement,
it’s time to review a real life example of a success story.
This case study contains a success story which evolves beginning
with a back ground, challenge, solution and success.
Hal Gurley is the Program Manager for Internet and IP at Swisscom.
The Swiss telecommunications market deregulation in 1998 forced
his company to expand its market services to meet the challenges
of this new market. It now offers a full range of data and voice
services on both fixed and mobile networks.
The challenge of expanding into new markets for Hal Gurley was
delivering a market leading range of services such as LAN interconnect,
telecommuting and Internet access using next-generation IP technology.
The mission-critical nature of this situation necessitated unparalleled
levels of support of the Swisscom critical backbone network hardware.
Hal Gurley decided that the solution was to forge a strategic alliance
with a global leader in networking technology to strengthen its
position, utilizing Cisco enterprise class routers and state of
the art Multiprotocol Label Switching (MPLS) technology in the core
to deliver IP-based services. He decided that the key to his success
would be from rapid replacement of network gear delivered by Cisco
world-class technical support.
Hal Gurley stated that “Cisco has offered Swisscom pioneering
levels of activity in terms of support.” The end product was
described as a fully resilient carrier class IP backbone delivering
service across Switzerland, backed up by a total hardware support
package from Cisco to ensure total availability.
Swisscom has found that Cisco’s rapid support is the building
block that underpins its data and voice services, and is the springboard
to Voice Over IP. Swisscom believes that Cisco much better support
than other suppliers. Cisco support has been more flexible and scalable,
because the customer has the ability to choose their own hardware
level of support based upon their own internal business needs and
structure.
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