Cisco Systems
Close Window


Feedback  |  Help
Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
Introduction
What is Hardware Replacement?
Advance Replacement
Onsite Support
The Value of Advance Replacement
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
<  Previous  |  Next  >

Module 6: Hardware Replacement

The Value of Advance Replacement

The first benefit you can discuss with customers involves logistics.

Without Advance Replacement services, your customers will need to maintain a higher ratio of spares-to-equipment onsite to achieve the same redundancy they could achieve through Advance Replacement. As a result of this, customers may incur costs associated with:

  Warehousing
  Inventory management

By relying on Advance Replacement support, your customer reduce the need to carry hardware and spares in inventory. This provides savings to them in terms of expenses and space.

<  Previous  |  Next  >

Close Window
All content copyright 1992-2001 Cisco Systems, Inc. Important Notices and Privacy Statement.