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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
Introduction
What is Hardware Replacement?
Advance Replacement
Onsite Support
The Value of Advance Replacement
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 6: Hardware Replacement

Review Questions

Which of the following is NOT a hardware replacement option offered by Cisco?

Select the best answer from the choices below.
 
A. Onsite installation of a replacement part by a Cisco Field Engineer within 4 hours, 24 hours a day, seven days a week.
B. Delivery of replacement parts within four hours, on the same business day, during regular business hours.
C. Replacement of hardware in 10 business days from the report of a problem.
D. Delivery of replacement parts within four hours, 24 hours a day, seven days a week.

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