Module 6: Hardware Replacement

Review Questions

You have been given a customer referral from a colleague who is retiring. After reviewing your new customer’s records, you discover they do not have a service contract covering their Cisco hardware. You call them to discuss a service contract including hardware replacement as a key component, when your customer quickly interjects, “I already have replacement parts onsite and an IT staff to tackle any difficulties that arise. Why would I need a service contract?”

How should you respond?

Select the best answer from the choices below.

	A.	”It sounds like your company is well prepared for any network difficulties. If you should ever need anything in the future however, please give me a call."
	B.	”Is your IT staff comprised of Cisco Field Engineers? If not, how can you ensure that they are able to properly diagnose network problems and install replacement parts."
	C.	"If you have a network outage at night, on a holiday or on a weekend, will your IT staff be available to immediately diagnose the problem and replace any malfunctioning hardware? With Onsite Support, you could have replacement parts installed by a Cisco Field Engineer in as little as four hours, 24 hours a day, seven days a week."
	D.	”If you have a network outage at night, on a holiday or on a weekend, will your IT staff be available to immediately diagnose the problem and replace any malfunctioning hardware? With Onsite Support, you could have replacement parts installed by a Cisco Field Engineer in as little as two hours, 24 hours a day, seven days a week."

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