Module 1: Cisco Service Expert Program Curriculum Overview

What Will I Learn?

In this curriculum, you are going to learn the products, processes, and tools that you need to successfully support your customers and market technical support and packaged services. Each module within this curriculum is designed to provide a salesperson who may not be familiar with Cisco services with the information needed to:

		Educate customers on the complete service offerings for Cisco hardware and software availability in your location.
		Demonstrate the value associated with having a service contract versus only having a standard warranty.
		Recognize the differences between the level of support customers receive under a warranty versus a service contract.
		Clearly articulate the value associated with Technical Support Services for Cisco hardware and software to your customers.
		Share real-life examples and Cisco case studies that can be used as a point of reference when discussing service with customers.
		Overcome objections and concerns that your customers may raise regarding service contracts.

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