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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
Introduction
What is Cisco Service Expert Program?
Risks Without Service
What Will I Learn?
Navigation
Cisco Service Expert Program
Evaluation
Summary
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service
Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 1: Cisco Service Expert Program Curriculum Overview

Evaluation

Once you have completed the curriculum, an evaluation is provided that you can use to list your feedback and opinions about this curriculum.

All of the questions are important topics that Cisco needs to ensure that partners and resellers are provided with the tools they need to be successful.

The course evaluation takes 5 to 10 minutes to complete. A link to the course evaluation will be e-mailed to you 30 days after you initially logged into the curriculum.

The steps you are going to need to complete the evaluation are covered in Module 10. Thank you in advance for completing this evaluation – your continued feedback helps to ensure we are providing you with the information you need to be successful as a Cisco Service Expert.

Click the Next button at the top or bottom of this page to continue.

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