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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
Introduction
What is Cisco Service Expert Program?
Risks Without Service
What Will I Learn?
Navigation
Cisco Service Expert Program
Evaluation
Summary
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service
Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 1: Cisco Service Expert Program Curriculum Overview

Cisco Service Expert Program

There is an assessment given using Certification.net, a Web-based assessment tool used to administer tests available for Cisco Partner and Reseller Specialization Programs.

By completing this assessment, you are going to:

  Earn career credentials demonstrating your expertise with operational and core services as a Cisco Service Expert.
  Receive a Certificate of Completion to verify that you completed the course.

Completing this exam is important. Cisco appreciates the time you invest in training, and we want to ensure that you are successful.

The steps and information you are going to need to complete this assessment are covered at the end of this curriculum, in Module 13, Next Steps.

Click the Next button at the top or bottom of this page to continue.

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