Cisco Unified Communications Manager system includes a suite of integrated voice applications that perform voice-conferencing and manual attendant console functions. This suite of voice applications means that no need exists for special-purpose voice-processing hardware. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, last-number redial, and other features extend to IP phones and gateways. Because
Cisco Unified Communications Manager is a software application, enhancing its capabilities in production environments requires only upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs.
Cisco Unified Communications Manager and all
Cisco Unified IP Phones, gateways, and applications across an IP network provides a distributed, virtual telephony network. This architecture improves system availability and scalability. Call admission control ensures that voice quality of service (QoS) is maintained across constricted WAN link and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available.
A web-browsable interface to the configuration database provides the capability for remote device and system configuration. This interface also provides access to HTML-based online help for users and administrators.
Cisco Unified Communications Manager, designed to work like an appliance, refers to the following functions:
Cisco Unified Communications Manager servers can get preinstalled with software to ease customer and partner deployment and automatically search for updates and notify administrators when key security fixes and software upgrades are available for their system.This process comprises Electronic Software Upgrade Notification.
You can upgrade
Cisco Unified Communications Manager servers while they continue to process calls, so upgrades take place with minimal downtime.
Cisco Unified Communications Manager supports the Asian and Middle Eastern markets by providing support for Unicode on higher resolution phone displays.
Cisco Unified Communications Manager provides Fault, Configuration, Accounting, Performance, and Security (FCAPS).