Documentation Guide
Introduction
This guide summarizes the documentation that is available for Release 12.0(1) of Cisco Unified Communications Manager and the IM and Presence Service, including subsequent 12.0(1)SU releases.
The 12.0(1) documents are a baseline that can be used for all 12.0(1) releases, including SU releases, except where an updated version of the document has been published specifically for that SU release.
Documents for Cisco Unified Communications Manager
This section contains information on the documents that are available for Release 12.0(1) of Cisco Unified Communications Manager.
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Document |
Description |
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Release Guides |
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Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service. |
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Lists and describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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This chapter from the Release Notes contains information on the new and changed features for this release. |
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Readme Files |
Refer to the Readme for your release for information on installing and deploying the release, as well as bug fixes and updates that are included in your release. |
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Release-specific information for the latest release of Cisco Prime Collaboration Deployment . |
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Open Source Used Documents |
This document contains licenses and notices for open source software used in this product. Cisco Unified Communications Manager Open Source Documents: |
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Install and Upgrade Guides |
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Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes. |
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Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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Replacing a Single Server or Cluster for Cisco Unified Communications Manager |
Use this guide to replace an entire cluster or a single server in a cluster for Cisco Unified Communications Manager. |
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Use this guide to get technical information that you need to run Cisco Unified Communications Manager on virtual servers. |
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Configuration Guides |
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Use this guide to configure the call control system of Cisco Unified Communications Manager. This guide includes Day 1 configurations such as inbound and outbound calling, dial plans, and network resources. |
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Use this guide to configure features on Cisco Unified Communications Manager. Refer to this guide after you configure the call control system. |
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Programming Guides |
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Describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. |
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Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. |
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Maintain and Operate Guides |
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Use this guide to perform administrative tasks on a configured system. You can use this to perform tasks such as adding users, adding devices, or running backups and restores for Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports. |
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Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications. |
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Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes. |
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Use the Bulk Administration Tool to add, update, or delete a large numbers of users, devices, or ports in Cisco Unified Communications Manager. |
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Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services. |
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Cisco Unified Real-Time Monitoring Tool Administration Guide |
Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service. |
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Use this guide to change the IP address, hostname, or domain for Cisco Unified Communications Manager and IM and Presence Service. |
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Refer to this guide for examples and descriptions of CDR and CMR records in CDR Analysis and Reporting. |
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Cisco Unified CDR Analysis and Reporting Administration Guide |
Use this guide to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), to create user, system, device, and billing report. |
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Refer to this guide for an overview of the Cisco Unified Reporting web application on Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service. |
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Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution. |
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Use this guide to deploy a dial plan. This guide applies to all releases of Cisco Unified Communications Manager. |
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Dialed Number Analyzer for Cisco Unified Communications Manager |
Use the Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration. |
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Use this guide to monitor and maintain service provider networks, including the monitoring of system health, SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces, perfmons, and alerts. |
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End User Guides |
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Cisco Unified Communications Manager Self Care Portal User Guide |
Refer your end users to this user guide for procedures on how to use the Cisco Unified Communications Self Care Portal to customize user options such as speed dials, conference settings, and IM and Presence status on their Cisco Unified IP Phones. |
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Use this guide to configure the Cisco Unified Communications Manager Assistant (Manager Assistant). |
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Troubleshooting Guides |
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Use this guide to troubleshoot and resolve Cisco Unified Communications Manager system and configuration problems. |
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Documents for IM and Presence Service
This section contains information on the documents that are available for Release 12.0(1) of IM and Presence Service.
|
Document |
Description |
|---|---|
|
Release Guides |
|
|
Provides detailed information about upgrade paths and compatible devices and applications for Cisco Unified Communications Manager and IM and Presence Service. |
|
|
Contains release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
|
|
This chapter from the 12.0(1) Release Notes contains information on the new and changed features for this release. |
|
|
Use the readme file to obtain information on the fixes and updates that are included in your release. |
|
|
Lists and describes release-specific information such as system requirements, new features, changed information, documentation updates, and open caveats for the latest release of Cisco Prime Collaboration Deployment. |
|
|
Install and Upgrade Guides |
|
|
Use this guide to install Cisco Unified Communications Manager and IM and Presence Service on the publisher database and subscriber nodes. |
|
|
Use this guide to upgrade to the latest release of Cisco Unified Communications Manager and IM and Presence Service. |
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Configuration Guides |
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Use this guide to configure and administer IM and Presence Service on Cisco Unified Communications Manager. |
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Use this guide to configure an external database to store information synchronized from the IM and Presence Service. |
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Instant Messaging Compliance for the IM and Presence Service |
Use this guide to configure the Instant Messaging Compliance feature on the IM and Presence Service. |
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Use this guide to configure IM and Presence Service for interdomain federation over the SIP protocol with Microsoft Lync/OCS, and over the XMPP protocol with IBM Sametime, Googletalk, Webex Connect, and another IM and Presence Service enterprise. |
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Use this guide to configure Partitioned Intradomain Federation between IM and Presence Service and Microsoft Lync/OCS. |
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Microsoft Outlook Calendar Integration for the IM and Presence Service |
Use this guide to integrate IM and Presence Service with Microsoft Exchange Calendar 2003, 2007, or 2010. |
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Use this guide to integrate IM and Presence Service with Microsoft Lync Server for Remote Call Control (RCC). |
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This quick start guide provides a solution-level deployment overview of Cisco “Jabber for Everyone”; from core functionality to advanced features. |
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Programming Guides |
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Describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications. |
|
|
Maintain and Operate Guides |
|
|
Use this guide to perform administrative tasks on a configured system. You can use this to perform tasks such as adding users, adding devices, or running backups and restores for Cisco Unified Communications Manager and IM and Presence Service. |
|
|
Use this guide to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, Cisco Unified Survivable Remote Site Telephony (Unified SRST) references, Media Gateway Control Protocol (MGCP) gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports. |
|
|
Use this guide to learn key concepts, terminology, and high-level information that you need to configure and enable the SAML-based SSO solution across a defined set of Cisco collaboration applications. |
|
|
Use Cisco Prime Collaboration Deployment to migrate existing Unified Communication server clusters to new clusters. It also describes how to perform operations on existing clusters such as fresh installs, upgrades, migrations, installs, upgrades, and IP address or hostname changes. |
|
|
Use this guide to change the IP address, hostname or domain for Cisco Unified Communications Manager and IM and Presence Service. |
|
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Use Cisco Unified Serviceability to configure alarms, traces, and SNMP for Cisco Unified Communications Manager and the IM and Presence Service. This document also describes how to activate, start, and stop feature and network services. |
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Cisco Unified Real-Time Monitoring Tool Administration Guide |
Use this guide to install and use the Cisco Unified Real-Time Monitoring Tool to monitor the real-time behavior of system components for Cisco Unified Communications Manager and IM and Presence Service. |
|
Use this guide to monitor and maintain service provider networks, including the monitoring of system health, SNMP traps and syslog messages, MIBs, Cisco Unified Serviceability alerts and alarms, CiscoLog messages, and Cisco Unified Real-Time Monitoring Tool traces, perfmons, and alerts. |
|
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Refer to this guide for an overview of the Cisco Unified Reporting web application on Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence Service. |
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Refer to this guide for the Command Line Interface (CLI) commands that are available for a Cisco Unified Communications Solution. |
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