Cisco Packaged Contact Center Enterprise 11.6(1)
Product Overview
| Series | Cisco Packaged Contact Center Enterprise |
|---|---|
| Overview | Product Overview |
|
This product is supported by Cisco, but is no longer being sold.
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|
| Status |
Not Orderable
EOL Details
|
|---|---|
| Release Date | 03-AUG-2017 |
| End-of-Sale Date | 10-SEP-2020 Details |
| End-of-Support Date | 30-SEP-2023 Details |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Latest Security Notices
- 01-Mar-2023
- 25-May-2021
- 25-May-2021
- 05-Sep-2018
- 27-Jan-2016
Document Categories
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Data Sheets and Product Information
End-of-Life and End-of-Sale Notices
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- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)
English
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- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0
French - Canadian
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
Security Notices
Field Notices
Security Advisories, Responses and Notices
Release and Compatibility
Compatibility Information
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- Packaged CCE Software Compatibility Matrix for 11.6(x)
Cisco Packaged Contact Center Enterprise 11.6(1)
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- Packaged CCE Software Compatibility Matrix for 11.6(x)
Current Releases
Release Notes
- Release Notes for Packaged Contact Center Enterprise Solution Release 11.6(1)
Cisco Packaged Contact Center Enterprise 11.6(1)
Reference
Documentation Roadmaps
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- Cisco Packaged Contact Center Enterprise Documentation Guide, Release 11.6(1)
Cisco Packaged Contact Center Enterprise 11.6(1)
Licensing Information
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) (PDF - 27 MB)
Cisco Packaged Contact Center Enterprise 11.6(1)
Technical References
- Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 11.6
Cisco Packaged Contact Center Enterprise 11.6(1)
Install and Upgrade
Install and Upgrade Guides
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- Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1)
- Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide Release 11.6(1)
Cisco Packaged Contact Center Enterprise 11.6(1)
Configuration
Configuration Examples and TechNotes
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- Packaged CCE: MRA Configuration
- Packaged CCE: Unified CVP and Virtualized Voice Browser TLS and SRTP Security Configuration
Cisco Packaged Contact Center Enterprise 11.6(1)
- Configure FTP Server on PCCE
- Configure PCCE Outbound Option - Disable Ringback When Transferred to Agent for SIP
- Configure and Troubleshoot CVP Smart License on PCCE 12.5
- Configure the Identity Provider for Cisco Identity Service to enable SSO
- Contact Center SSO with Okta Identity Provider
- Integrate Third Party Gadget and User Interface into PCCE
- Understand PCCE Command Execution Pane
Configuration Guides
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
Cisco Packaged Contact Center Enterprise 11.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
Packaged Contact Center Enterprise Related Information
Feature Guides
- Cisco Packaged Contact Center Enterprise Features Guide Release 11.6(1)
Cisco Packaged Contact Center Enterprise 11.6(1)
Maintain and Operate
Maintain and Operate Guides
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- Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6(1)
- Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 11.6(1)
Cisco Packaged Contact Center Enterprise 11.6(1)
Troubleshooting
Troubleshooting TechNotes
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- Maximum amount of data that can be processed by ICM MDS message
Cisco Packaged Contact Center Enterprise 11.6(1)
- ADFS/IdS Troubleshooting and Common Problems
- Configure PCCE Local Authorization
- Enhance Database Performance for Contact Center UCCE/PCCE
- Exchange Self-Signed Certificates in a PCCE Solution
- Implement CA Signed Certificates in a CCE Solution
- Packaged Contact Center Enterprise (PCCE) 11.5 Deployment Errors On VM Hosts Screen
- Set Traces and Collect Logs in CCE
- Troubleshoot PCCE - How to Restore FQDN of Finesse and CUIC in Inventory Page
- Troubleshoot CVP on SPOG that Shows Out of Sync
- Troubleshoot Certificate Exchange Between CVP 12.5 and PCCE 12.0
- Troubleshoot PCCE 12.0 SPOG File Transfer Failure
- Troubleshoot PCCE Unable To Connect To SideA Or SideB Vmware ESXi Host
Translated Documents
Translated End-User Guides
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- Guide d'utilisation des rapports Cisco Packaged Contact Center Enterprise, Version 11.6(1) (PDF - 4 MB)
Cisco Packaged Contact Center Enterprise 11.6(1)
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