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Cisco Packaged Contact Center Enterprise

Easy-to-deploy, omni-channel contact center

Cisco Packaged Contact Center Enterprise is a complete omni-channel solution for contact centers with up to 12,000 agents. We’ve made it simple to order, deploy and administer, so you can quickly experience the benefits of agent productivity and engaging customers experiences. 

Features and benefits

Comprehensive customer journeys

Our solution provides self-service interactive voice response (IVR) and multi-channel automated call distribution (ACD), combined with built-in Context Service for simplified customer journey and outbound campaign management. 

Easy installation and management

Our packaged solution has a predesigned deployment model with smaller hardware footprint. Its simplified management and workflows provide a fast, efficient experience for contact center supervisors and administrators.

Seamless integrations

Our packaged solution offers an industry standard Task Routing API that enables cost-effective integration with third-party applications, videos, texts, and events from the Internet of Things. 

Control of resources

Define routing based on agent skill groups or on agent attributes with powerful precision routing.