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Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2)

  • PDF - Complete Book (7.14 MB)

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Updated:
February 5, 2020

Book Table of Contents

  • Preface
    • Scenarios
    • System Requirements
    • Prepare Customer Site Servers
    • Network Design Considerations
    • Packaged CCE 2000 Agents Installation
    • Packaged CCE 4000 Agents Installation
    • Packaged CCE 12000 Agents Installation
    • Upgrade Overview
    • Common Ground Upgrade Process
    • Technology Refresh Upgrade Process
    • Uninstallation
    • CCE Orchestration
  • Security Considerations
  • Reference

Notes

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This Document Applies to These Products

  • Packaged Contact Center Enterprise 12.5(1)
  • Packaged Contact Center Enterprise 12.5(2)