The multistage upgrade workflow is applicable for solution deployments with both main site and remote site (if available).
A CCE solution upgrade likely involves a multistage process; components are grouped in several stages for upgrading. At each
stage in the upgrade, the upgraded components must interoperate with components that have not yet been upgraded to ensure
the overall operation of the contact center. Therefore, it is important to verify this interoperability during the planning
stages of the upgrade.
Before upgrading a production system, perform the upgrade on a lab system that mirrors your productionsystem to identify potential