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Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)

  • PDF - Complete Book (3.12 MB)

    View with Adobe Reader on a variety of devices

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Updated:
November 21, 2019

Book Table of Contents

  • Preface
    • System Requirements
    • Prepare Customer Site Servers
    • Network Design Considerations
    • Packaged CCE 2000 Agents Installation
    • Packaged CCE 4000 Agents Installation
    • Packaged CCE 12000 Agents Installation
    • Prerequisites and Important Considerations
    • Upgrade Process
    • Uninstallation of Unified ICM/CCE base version 12.5(1)
  • Security Considerations
  • Reference

Notes

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This Document Applies to These Products

  • Packaged Contact Center Enterprise 12.0(1)