Module 7: Technical Support Services Portfolio

Review Questions

As with most companies in the current economic climate, your customer has experienced budget cuts and is unable to afford a service contract such as SMARTnet or SMARTnet Onsite. They currently use a large amount of Cisco equipment and network application software however, so the potential business you could bring in via service contracts with them is enormous. Knowing all of the Cisco service programs available to you, how should you proceed?

Select the best answer from the choices below.

	A. You agree to give your customer a free service contract for the one year. If they are happy, they can renew the contract. If not, they have no obligation.
	B. You mention that SAS and SASU contracts are lower in price then some other service programs. You suggest they purchase one of these as a low-cost alternative to provide them with additional support. After a short period of time, you then try to upsell them to a service program such as SMARTnet.
	C. You tell them about the Cisco Cost-Conscious (CCC) program through which budget-strapped companies can test key Cisco service programs at a reduced price for a limited period of time.
	D. You realize that while there is a huge revenue-generating opportunity in front of you, but due to your customer’s budget constraints, you will not be able to sell them a service contract. In order to preserve your outstanding relationship with them, you do not pursue it any further.

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