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Module 7: Technical Support Services Portfolio
Review Questions
You are on a sales call, discussing Cisco service programs with
your service provider customer. Your customer thinks a service
contract is a good idea, however, since they must meet the highest
reliability standards, they have plenty of spare hardware and an
ample IT staff to install equipment. As a result, they do not wish
to spend the money on an Advance Replacement option they deem unnecessary.
They ask you what options they have.
How would you respond?
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Select the best answer from the choices below. |
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