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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
Introduction
Cisco Technical Support Services Portfolio
Technical Support Services Portfolio
Overview of SMARTnet
What Is SMARTnet?
Advance Replacement
Benefits of SMARTnet
Overcoming Objections
Where Is SMARTnet Available?
Overview of SAS/SASU
SAS/SASU Service Programs
The Value of SAS and SASU
Where Is SAS/SASU Available?
Interactive Exercise 1
Interactive Exercise 2
Review Questions
Summary
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 7: Technical Support Services Portfolio

Overview of SAS/SASU

The SASU program provides your customers with everything the SAS program provides, with the addition of major software releases or update licenses.

A major release typically has enhanced functions and may contain bug fixes from prior versions. Major releases can include items such as significant functionality enhancements, new licenses, and additional media (including CDs) and documentation. Major releases are available via the Product Upgrade Tool (PUT) that your customers can access through Cisco.com:

http://www.cisco.com/upgrade

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