Once your customers have
reviewed this data, ask them to think about the following points:
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Do they have support for their networks on weekends?
If their network potentially goes down on Friday, and cannot
be restored until Monday – is that a risk they are willing
to take? |
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Do they keep spares onsite? Where will their
internal resources go to get replacement parts? Would they order
them? How long would it take to receive these parts –
and what kind of impact could that delay have, in terms of revenue
on their bottom-line?
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Do their internal resources have the expertise
they will need to configure and install replacement parts?
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How are these individuals staying
up-to-date on current technologies and information? Would your
customer feel more comfortable having a local Cisco service
technician perform these services for them? |
Questions like the ones listed here not only place an emphasis
on the protection aspect of the Advance Replacement services available
through SMARTnet and SMARTnet Onsite, but they can help customers
understand that these programs provide them with added security
and peace-of-mind.
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