Catalyst Center integration supported workflows

This section lists the specific Catalyst Center ITSM integration workflows that are supported, such as integration with generic REST endpoints and different ServiceNow configurations.

Catalyst Center integration with a generic REST endpoint

This section describes the procedure for configuring Catalyst Center to publish network and automation events to a generic REST endpoint, detailing steps like bundle configuration and event settings.

Catalyst Center integration with ServiceNow without the Cisco Catalyst app

This section provides the procedure for integrating Catalyst Centerwith ServiceNow for network and SWIM events without using the dedicated Cisco Catalyst app, including steps for bundle configuration and event settings.

Catalyst Center integration with ServiceNow using the Cisco Catalyst app

This section provides the procedure for integrating Catalyst Center with ServiceNow for network and SWIM events without using the dedicated Cisco Catalyst app, including steps for bundle configuration and event settings.

BMC Remedy integrations

BMC Remedy integrations enable automated IT Service Management by converting network events into tickets, streamlining collaboration, and enhancing incident management between network systems and BMC Remedy ITSM platforms.

Catalyst Center endpoint attribute retrieval with ServiceNow

This section describes the process of configuring Catalyst Center to retrieve endpoint attribute information from ServiceNow using the Cisco Catalyst app, enabling endpoint profiling and custom rule creation.