Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x

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Subscribe Catalyst Center event notifications to Cisco Webex

Updated: May 5, 2026

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Overview

This section details the procedure for configuring Catalyst Center to send event notifications to Cisco Webex as messages, including selecting the Webex notification channel and entering authentication and space details.

Complete these steps to subscribe Catalyst Center platform event notifications to Cisco Webex.

Before you begin

Ensure that you have Cisco Webex running on the network that you integrate with the Catalyst Center platform.

Ensure that you have Webex Teams Room Id and Webex Teams Bot Access Token. For more information, see About Catalyst Center-to-Cisco Webex integration.

You must have the appropriate permissions to do the tasks as described in this procedure. For information about role-based access control (RBAC) for the Catalyst Center platform, see the Cisco Catalyst Center Platform User Guide.

Procedure

1.

From the main menu, choose Platform > Developer Toolkit > Event Notifications.

The Event Notifications window opens.
2.

Click the Notifications tab to view the notification tiles.

Each tile represents a notification and contains link to view notification details. From the CHANNELS area in the left pane, click the radio button next to the notification channels to view the existing tiles with the selected channel.
3.

Follow the steps in the Create a New Notification wizard to create a new notification.

Click Let's Do It to go directly to the workflow.
4.

In the Select Site and Events window, select a site from the drop-down list and select an event or events that support the Webex notification channel.
5.

Click Next.

The Select Channels window opens.
6.

In the Select Channels window, select WEBEX as the notification channel.

Click Next to configure the values in the WEBEX Settings window.

  • From the Select Existing Instance drop-down list, select an existing Webex instance or Create New Instance.

  • In the Webex URL field, enter the Webex URL.

  • In the Webex Room ID field, enter the Webex room ID, which is the space for receiving the event notifications.

  • In the Webex Bot Access Token field, enter the Webex bot access token.
7.

Click Next.
8.

In the Name and Description window, do these tasks:

  • In the Name field, enter a unique name for the notification.

  • In the Description box, enter a description for the notification.
9.

Click Next.

The Summary window opens.
10.

In the Summary window, review the configuration settings.

To make any changes, click Edit.
11.

Click Finish.

The Done! Your new notification is complete window appears.

For more information, see Work with Event Notifications in the Cisco Catalyst Center Platform User Guide and Create an Event Notification in the Cisco Catalyst Center User Guide.

What to do next

Access Cisco Webex to review the events.