Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x
This guide provides comprehensive instructions for integrating Cisco Catalyst Center with various IT Service Management (ITSM) platforms and communication tools, including ServiceNow, PagerDuty, and Cisco Webex, to streamline network management, event monitoring, and automation workflows. It outlines detailed configuration procedures for different integration scenarios, such as CMDB synchronization, network issue monitoring, automation events, and endpoint attribute retrieval.
| Feature |
Description |
|---|---|
| BMC Remedy integration |
Catalyst Center platform now offers integration with a new Information Technology service management (ITSM) system called BMC Remedy through the Network Issue Monitor and Enrichment bundle. This integration currently supports only incident management tasks. Refer to BMC Remedy integrations and Configure a network issue monitor and enrichment for ITSM bundle. |
This section provides an overview of the integration capabilities of Catalyst Center with third-party applications, including network management and operation integrations, and lists the types of ITSM support offered.
Information about Catalyst Center platform ITSM integration workflows.
Information about Catalyst Center SWIM closed loop automation.
Provides step-by-step instructions to configure Catalyst Center event notifications to appear as alerts in PagerDuty.
Provides step-by-step instructions to configure Catalyst Center event notifications to be forwarded and published as messages in Cisco Webex using a Webex bot and REST APIs.