Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x

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Catalyst Center integration use cases

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Overview

This section outlines specific scenarios where Catalyst Center can integrate with third-party applications, such as bidirectional IP grid synchronization, IPAM system integration, and ITSM event, problem, and incident management.

An integration use case is a scenario that:

  • enables Catalyst Center to interoperate with third-party applications,

  • provides network management and operational capabilities, and

  • facilitates customized workflows such as event handling and data exports.

Examples of integration use cases include:

  • Network management integrations

    • Bidirectional IP grid synchronization

    • Integration with third-party IP address management (IPAM) systems

  • Operation integrations

    • Event, problem, and incident management for IT service management (ITSM)

    • Approvals and schedule window information

    • Assistance in issue triage and association

    • Data exports for building custom dashboards and reports

For detailed information about configuring integration settings, see the Deploy Catalyst Center Platform chapter in the Cisco Catalyst Center Platform User Guide.