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Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x

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Cisco Configuration Guide, Release 4.2

Table of contents

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About this document

About Catalyst Center ITSM Integration

Catalyst Center integration use cases
Catalyst Center ITSM support

Catalyst Center ITSM Integration Workflows

Catalyst Center integration supported workflows
Catalyst Center integration with a generic REST endpoint
Catalyst Center integration with ServiceNow without the Cisco Catalyst app
Catalyst Center integration with ServiceNow using the Cisco Catalyst app
BMC Remedy integrations
Catalyst Center endpoint attribute retrieval with ServiceNow

SWIM Closed Loop Automation

About SWIM closed loop automation
SWIM closed loop automation requirements
SWIM closed loop automation workflow

Catalyst Center-to-PagerDuty Integration

About Catalyst Center-to-PagerDuty integration
Subscribe Catalyst Center event notifications to PagerDuty

Catalyst Center-to-Cisco Webex Integration

About Catalyst Center-to-Cisco Webex integration
Subscribe Catalyst Center event notifications to Cisco Webex

Catalyst Center-to-Cisco Webex Integration

Updated: May 5, 2026

Overview

Provides step-by-step instructions to configure Catalyst Center event notifications to be forwarded and published as messages in Cisco Webex using a Webex bot and REST APIs.

About Catalyst Center-to-Cisco Webex integration

This section introduces the integration of Catalyst Center with Cisco Webex for event notifications.

Subscribe Catalyst Center event notifications to Cisco Webex

This section details the procedure for configuring Catalyst Center to send event notifications to Cisco Webex as messages, including selecting the Webex notification channel and entering authentication and space details.

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