Overview
This section details the specific ITSM capabilities supported by Catalyst Center, including integration into incident, event, change, and problem management processes, as well as approval chains and maintenance window schedules.
Catalyst Center supports these capabilities:
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Integrating Catalyst Center into ITSM processes of incident, event, change, and problem management.
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Integrating Catalyst Center into ITSM approval and preapproval chains.
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Integrating Catalyst Center with formal change and maintenance window schedules.
The integration retrieves events related to software image updates, configuration changes to network devices, and group-based policy updates that are required for compliance, security, or any other operational triggers from Catalyst Center. It then publishes the event data on a recurring schedule to an ITSM system.
Catalyst Center bundles are prebuilt solutions that enable integration between Catalyst Center capabilities and specific IT domains. You can configure and use these bundles:
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Basic ITSM (ServiceNow) CMDB Synchronization
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Catalyst Center REST API
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Endpoint Attribute Retrieval with ITSM (ServiceNow)
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Network Issue Monitor and Enrichment for ITSM
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Rogue and aWIPS
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Catalyst Center Automation Events for ITSM (ServiceNow)