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Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x

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Cisco Configuration Guide, Release 4.2

Table of contents

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About this document

About Catalyst Center ITSM Integration

Catalyst Center integration use cases
Catalyst Center ITSM support

Catalyst Center ITSM Integration Workflows

Catalyst Center integration supported workflows
Catalyst Center integration with a generic REST endpoint
Catalyst Center integration with ServiceNow without the Cisco Catalyst app
Catalyst Center integration with ServiceNow using the Cisco Catalyst app
BMC Remedy integrations
Catalyst Center endpoint attribute retrieval with ServiceNow

SWIM Closed Loop Automation

About SWIM closed loop automation
SWIM closed loop automation requirements
SWIM closed loop automation workflow

Catalyst Center-to-PagerDuty Integration

About Catalyst Center-to-PagerDuty integration
Subscribe Catalyst Center event notifications to PagerDuty

Catalyst Center-to-Cisco Webex Integration

About Catalyst Center-to-Cisco Webex integration
Subscribe Catalyst Center event notifications to Cisco Webex

SWIM Closed Loop Automation

Updated: May 5, 2026

Overview

Information about Catalyst Center SWIM closed loop automation.

About SWIM closed loop automation

This section provides an overview of how closed-loop automation facilitates software image provisioning and management between Catalyst Center and ServiceNow, including the approval and notification process for change requests.

SWIM closed loop automation requirements

This section lists the software and application requirements necessary for implementing SWIM closed-loop automation, including specific versions of Catalyst Center, ServiceNow, and the Cisco Catalyst app.

SWIM closed loop automation workflow

This section describes the step-by-step workflow for SWIM closed-loop automation, detailing tasks for both Catalyst Center and ServiceNow administrators from image distribution to change request approval and software update.

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