Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x

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Subscribe Catalyst Center event notifications to PagerDuty

Updated: May 5, 2026

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Overview

This section details the procedure for configuring Catalyst Center to forward specific event notifications to PagerDuty as alerts, including selecting the notification channel and entering API details.

You can configure a Catalyst Center platform event notification to appear in PagerDuty as an alert. Follow the steps described in this procedure to configure a Catalyst Center event notification so that it appears in PagerDuty.

Before you begin

Ensure that you have PagerDuty running on a system that you will integrate with Catalyst Center platform. See your PagerDuty documentation for instructions on setting up PagerDuty.

You must have the appropriate permissions to do the tasks as described in this procedure. For information about role-based access control (RBAC) for the Catalyst Center platform, see the Cisco Catalyst Center Platform User Guide.

Procedure

1.

From the main menu, choose Platform > Developer Toolkit > Event Notifications.

The Event Notifications window opens.
2.

Click the Notifications tab to view the notification tiles.

Each notification is represented by a tile and contains link to view notification details. From the CHANNELS area in the left pane, click the radio button next to the notification channels to view the existing tiles with the selected channel.
3.

Follow the steps in the Create a New Notification wizard to create a new notification.

Click Let's Do It to go directly to the workflow.
4.

In the Select Site and Events window, select a site from the drop-down list and select an event or events that support the required notification channel.
5.

Click Next.

The Select Channels window opens.
6.

In the Select Channels window, select PAGERDUTY as the notification channel.

Click Next to configure these values in the PAGERDUTY Settings window:

  • In the SERVICE CONFIGURATION area, click either Select Existing Instance to use the existing PagerDuty instance or Create New Instance to create a new PagerDuty instance.

  • From the Select Instance drop-down list, select a PagerDuty instance.

  • In the PagerDuty Events API URL field, enter a PagerDuty event API URL.

  • In the PagerDuty Integration Key field, enter a PagerDuty integration key.

  • In the PagerDuty Events API Version field, select an events API version from the drop-down list.
7.

Click Next.

The Name and Description window opens.
8.

Click Next.

The Summary window opens.
9.

In the Summary window, review the configuration settings.

To make any changes, click Edit.
10.

Click Finish.

The Done! Your new notification is complete window appears.

For more information, see Work with Event Notifications in the Cisco Catalyst Center Platform User Guide and Create an Event Notification in the Cisco Catalyst Center User Guide.

What to do next

Access PagerDuty to review the events.

The Catalyst Center events will appear in PagerDuty as alerts within the PagerDuty INCIDENTS window. You can review and mark the alert as Resolved in this window.