Cisco Catalyst Center ITSM Integration Guide, Release 3.2.x

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About Catalyst Center-to-Cisco Webex integration

Updated: May 5, 2026

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Overview

This section introduces the integration of Catalyst Center with Cisco Webex for event notifications.

You can integrate Catalyst Center with Cisco Webex.

This table provides the supported Catalyst Center-to-Cisco Webex integration workflow.

Table 1. Catalyst Center-to-Cisco Webex integration workflow
Step Description

Step 1

Review the integration requirements for Catalyst Center-to-Cisco Webex :

  • The latest Catalyst Center release.

  • Cisco Webex

Note
You use a Cisco Webex Bot and REST APIs to integrate Catalyst Center with Cisco Webex.

Step 2

Create a Cisco Webex Bot for use in the integration.

For information about creating a Cisco Webex Bot, see Webex Teams - Integrations & Bots.

Step 3

Configure the integration settings. From the main menu, choose System > Settings > System Configuration > Integration Settings. Enter your callback URL hostname or IP address.

Step 4

Select and subscribe one or more events to forward notifications from Catalyst Center to Cisco Webex.

To access an event in Catalyst Center, click the menu icon and choose Platform > Developer Toolkit > Event Notifications > Event Catalog. Event Catalog displays all the events. Review the events and click the Notifications tab to subscribe to an event.

Step 5

In the Notifications tab, create a new notification for the event.

Follow the steps in the Create a New Notification wizard and select Cisco Webex as the notification channel.

This required data must be entered in the Catalyst Center platform GUI:

  • Authentication (bot access token)

  • Space name (or room ID)

For detailed information about this procedure, see Subscribe Catalyst Center event notifications to Cisco Webex.

Step 6

Catalyst Center forwards any notifications for the selected event to Cisco Webex and publishes them as new messages in Cisco Webex.

Step 7

Cisco Webex responds to Catalyst Center with one of these API messages:

  • 202: Cisco Webex has accepted the event.

  • 400: Bad Request - Check that the JSON is valid.

  • 429: Too many API calls at a time.

  • 500 or other 5xx: Internal Server Error - the Cisco Webex server experienced an error while processing the event.

  • Networking Error: Error while trying to communicate with Cisco Webex servers.

Step 8

Review the issue in Cisco Webex.

Step 9

Close the issue in Cisco Webex.

Step 10

Catalyst Center receives the status from Cisco Webex and then closes the issue.