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Module 7: Technical Support Services Portfolio
Review Questions
You are discussing the benefits of having a SMARTnet service contract
with a customer. Your customer has a question about the entitlements
of the service.
The question is, “I am very close to purchasing the SMARTnet service contract
from you, and wanted to clarify that my investment would cover my network software
applications too. Is that correct? ”
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Select the best answer from the choices below. |
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A. " Actually,
it does not. I could provide that for you as a supplemental
service for a low cost. This would be an investment protection
for all of your equipment and software." |
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B. "Yes,
it is. Don’t worry, your network application software is
completely covered." |
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C. "Actually,
it does not. We could add it on to your service. This cost may
be a little high; however, by having unlimited updates, you
can save money in the long run." |
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D. "None
of the above." |
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