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Updated:October 30, 2020
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This document describes the significance of system indicator light color and messages that can appear on the front liquid crystal display (LCD) panel of a Cisco Email Security Appliance (ESA), Web Security Appliance (WSA), or Security Management Appliance (SMA).
There are no specific requirements for this document.
Cisco recommends that you have knowledge of these topics:
Cisco ESA models C3X0, C6X0, and X10X0 (2 RU size)
Cisco WSA models S3X0 and S6X0 (2 RU size)
Cisco SMA models M3X0, M6X0, and M10X0 (2 RU size)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Note: This document does not apply to the C1X0, M1X0, or S1X0 (1 RU size) appliances, and also does not apply to the Cisco Unified Computing System (UCS) chassis CX80, MX80, or SX80 appliances.
Note: Consult the Announced Hardware Product Life Cycle, as this information is merely provided as a courtesy for the mentioned appliances that might have already passed their end-of-life for supportability.
Prior to the X80 appliances, the 2 RU size chassis that were manufactured for the ESA, WSA, and SMA were built on Dell's 2650-series and 2950-series chassis.
What does it mean when the system indicator light blinks blue?
If the system indicator light on your appliance blinks blue this is not a problem. This is only used for system identification. The idea behind system identification is that you might have several security appliances in a rack and they all look the same. If you want to find a particular appliance in a rack you press the identification button, which is the small button on the back labeled with the letter "i" in a circle. If you press the identification button, the system indicator in the front blinks blue and the identification LED in the back blinks blue. When you are finished, press the identification button one more time and the light stops blinking blue.
What does it mean when the system indicator light blinks orange?
If the system indicator light on your appliance blinks amber/orange, it means that there is a serious hardware problem that requires immediate intervention.
Behind the bezel of your appliance (except on C1x0 and S1x0 Series appliances) there is a small LCD panel that displays additional error information. Tilt the bezel downward (no tools required) and copy the error code that appears on the display. Then, contact Cisco Customer Support in order to resolve the issue.
What messages can appear on the front LCD panel of the security appliance?
In general, any error message that appears in the front panel display of an appliance is indicative of a serious hardware problem that requires immediate remediation. The only exception to this are the E0876/POWER PS or the E0880/INSUFFICIENT PS error messages. While these can indicate a defective power supply, they can also be caused by a power supply that is unplugged or has been pulled out of the system chassis. Before you swap a system with these error messages, you should verify that the power supplies are firmly seated and that both power cords are plugged into working outlets.
This table lists some of the messages that can appear on the front LCD panel of an appliance:
Line 1 Messages
Line 2 Messages
OVRFLW CHECK LOG
LCD overflow message.
A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.
Ambient system temperature is out of acceptable range.
Backplane board is out of acceptable temperature range.
TEMP CPU n
Specified microprocessor is out of acceptable temperature range.
System board is out of acceptable temperature range.
System power supply is out of acceptable voltage range; faulty or improperly installed power supply.
Faulty battery; faulty system board.
VOLT BP 12
Backplane board is out of acceptable voltage range.
VOLT BP 3.3
VOLT BP 5
VOLT CPU VRM
Microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty system board.
VOLT NIC 1.8V
Integrated NIC voltage is out of acceptable range; faulty or improperly installed power supply; faulty system board.
VOLT NIC 2.5V
VOLT PLANAR REG
System board is out of acceptable voltage range; faulty or improperly installed system board.
CPU VRM n
Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.
MISMATCH VRM n
MISSING VRM n
PCI OVER CURRENT
Faulty or improperly installed expansion card.
RPM FAN n
Specified cooling fan is faulty, improperly installed, or missing.
MISSING CPU n
Microprocessor is not installed in the specified socket.
Faulty or improperly installed microprocessor.
TEMP CPU n HOT
Specified microprocessor is out of acceptable temperature range and has halted operation.
Faulty or improperly installed microprocessor.
POST CPU REG
POST CPU SMI
SMI handler failed to initialize; faulty system board.
TEMP CPU n THERM
Specified microprocessor is out of acceptable temperature range and is operating at a reduced speed, or frequency.
Only one cable is plugged in or one power supply is down.
POWER PS n
No power available from the specified power supply; specified power supply is improperly installed or faulty.
Insufficient power is being supplied to the system; power supplies are improperly installed, faulty, or missing.
MEM SPARE BANK
Correctable errors threshold was met in a memory bank: errors were remapped to the spare bank.
MBE DIMM Bank n
Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).
POST MEM 64K
Parity failure in the first 64 KB of main memory.
POST NO MEMORY
Main-memory refresh verification failure.
LOG DISABLE SBE
Multiple single-bit errors on a single memory module.
Faulty or improperly installed hard drive or RAID controller.