This document describes when a virtual Email Security Appliance (vESA) does not download and apply updates for the Cisco antispam engine (CASE) or Sophos and/or McAfee antivirus, even though the virtual appliance is licensed correctly.
Cisco recommends that you have knowledge of these topics:
The information in this document is based on these software and hardware versions:
vESA, that runs AsyncOS 8.0.0 and later
vWSA, that runs AsyncOS 7.7.5 and later
vSMA, that runs AsyncOS 9.0.0 and later
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
vESA Is Not Able to Download and Apply Updates for Antispam or Antivirus
When you update antispam or antivirus, the processes are not able to reach out and update the service engine or rulesets, even if you enter the update force command.
One of these commands might have been entered directly from the CLI on the vESA:
> antispamupdate ironport > antispamupdate ironport force > antivirusupdate force > updatenow force
When you run tail updater_logs, the errors seen are similar to these:
Mon Oct 21 17:48:43 2013 Info: Dynamic manifest fetch failure: Received invalid update manifest response
This indicates that the dynamic host URL associated with the update configuration is not able to reach the proper updater manifest correctly. The dynamic host URL is set within the updateconfig command. The subcommand, dynamichost, is a hidden command within updateconfig, as highlighted here:
Enter new manifest hostname : port [update-manifests.sco.cisco.com:443]>
Set the Appliance to Use the Correct Dynamic Host URL
There are two different dynamic host URLs that are used for customers based on how they are associated through Cisco:
Usage: Customer vESA, vWSA, vSMA
Usage: Friendlies, Beta virtual and hardware appliances
Note: Hardware appliances (C1x0, C3x0, C6x0, and X10x0) should ONLY use the dynamic host URL of update-manifests.ironport.com:443. If there is a cluster configuration with both ESA and vESA, updateconfig must be configured at the machine level and then confirm that dynamichost is set accordingly.
Note: Customers should only use the staging update server URLs if they have gained access to pre-provisioning through Cisco for Beta usage only. If you do not have a valid license applied for Beta use, your appliance will not receive updates from the staging update servers.
As a continuation from updateconfig and the dynamichost subcommand, enter the dynamic host URL as needed, return to the main CLI prompt, and commit the changes:
Enter new manifest hostname : port [update-manifests.sco.cisco.com:443]> stage-stg-updates.ironport.com:443 > <<<HIT RETURN TO GO BACK TO THE MAIN CLI PROMPT>>>
In order to verify that the appliance now reaches out to the proper dynamic host URL and updates are successful, complete these steps:
Increase the updater_logs to debug.
Currently configured logs:> logconfig
Log Name Log Type Retrieval Interval --------------------------------------------------------------------------------- 1. antispam Anti-Spam Logs Manual Download None [SNIP FOR BREVITY] 28. updater_logs Updater Logs Manual Download None 29. upgrade_logs Upgrade Logs Manual Download None Choose the operation you want to perform: - NEW - Create a new log. - EDIT - Modify a log subscription. - DELETE - Remove a log subscription. - SETUP - General settings. - LOGHEADERS - Configure headers to log. - HOSTKEYCONFIG - Configure SSH host keys. > edit Enter the number of the log you wish to edit. > 28 [NOTE, log # will be different on a per/appliance basis] Please enter the name for the log: [updater_logs]> Log level: 1. Critical 2. Warning 3. Information 4. Debug 5. Trace > 4 [SNIP FOR BREVITY]
Run a force update on either antispam (antispamupdate force) or antivirus (antivirusupdate force).
myesa.local> antivirusupdate force
Sophos Anti-Virus updates: Requesting forced update of Sophos Anti-Virus.
Finally, tail updater_logs and ensure that the appliance is able to reach the dynamichost as indicated:
Mon Oct 21 18:19:12 2013 Debug: Acquiring dynamic manifest from stage-stg-updates.ironport.com:443
Complete these steps in order to troubleshoot any issues:
Ensure that the default updateconfig is used. If the vESA or host is behind a firewall, ensure that updates with a static server are in use.
Ensure that you can telnet to the dynamic host URL as chosen:
> telnet Please select which interface you want to telnet from. 1. Auto 2. Management (172.16.6.165/24: myesa_2.local) 3. new_data (192.168.1.10/24: myesa.local_data1) > Enter the remote hostname or IP address. > stage-stg-updates.ironport.com Enter the remote port. > 443 Trying 22.214.171.124... Connected to stage-stg-updates.ironport.com. Escape character is '^]'. ^] ["CTRL + ]"] telnet> quit Connection closed.