Cisco Unified Customer Voice Portal
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- Unified Customer Voice Portal 12.0(1)
Status: End of Support | End-of-Support Date: 30-Apr-2024
- Unified Customer Voice Portal 12.5(1)
Status: Not Orderable | End-of-Support Date: 31-Dec-2027
- Unified Customer Voice Portal 12.6(1)
Status: Not Orderable | End-of-Support Date: 31-Dec-2027
- Unified Customer Voice Portal 12.6(2)
Status: Not Orderable | End-of-Support Date: 31-Dec-2027
- Unified Customer Voice Portal 15.0(1)
Status: Available | Release Date: 30-Apr-2025
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Document Categories
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Data Sheets and Product Information
- Cisco Unified Customer Voice Portal 12.5 Data Sheet
- Cisco Unified Customer Voice Portal 12.0 Data Sheet
- Cisco Unified Customer Voice Portal 11.6 Data Sheet
- Cisco Unified Customer Voice Portal 11.5 Data Sheet
Data Sheets
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1)
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1
End-of-Life and End-of-Sale Notices
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Security Notices
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Cisco Customer Voice Portal Downloads
- Field Notice: FN - 63209 - Cisco Unified Presence Service Outage when deployed with Cisco Unified Customer Voice Portal - Upgrade Required
- Field Notice: FN - 62768 - Cisco Unified Customer Voice Portal (CVP) - Considerations for 2007 Daylight Savings Time Change
- Field Notice: FN 62924 - Cisco Unified Customer Voice Portal (CVP) - Considerations for Daylight Saving Time Change 2007 for New Zealand
- Field Notice: FN - 62857 - Customer Voice Portal (CVP) Server Performance Adversely Affected by HP Insight Agent
- Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
Field Notices
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
Security Advisories, Responses and Notices
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Release and Compatibility
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Reference
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
Documentation Roadmaps
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Cisco Unified Customer Voice Portal
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Open Source for Cisco Unified Customer Voice Portal
Licensing Information
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Contact Center Solution Compatibility Matrix Wiki 11.5(1)
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Contact Center Solution Compatibility Matrix Wiki (from 11.0 forward)
Technical References
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Install and Upgrade
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
Install and Upgrade Guides
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Cisco Unified Customer Voice Portal 12.5(1)
Install and Upgrade TechNotes
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Configuration
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
- Configure a Database Call Studio Element - Tomcat JNDI for SQL Database
- Configure CVP Customer Virtual Assistant (CVA)
- Configure Google Dialogflow ES to Improve Speech Recognition for CCE VA Implementation
- Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0
- Configure Say it Smart with Cisco CVP
- How to Collect Heap Dump and Thread dump from CVP VXML Server
- Configure CVP and IPIVR in a Dual Independant VRU Setup
- Create an Alias for CVP Reporting Server DB Instance Name
- How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP)
- Configure CA Signed Certificate on CVP Server for HTTPS Web Access
- Configure Database Purging schedule on CVP Reporting Server when OAMP Server is unavailable.
- IOS Voice XML Gateway to CVP Call Flow Using MRCPv2 ASR / TTS
- IOS Voice XML Gateway to CVP Call Flow using MRCPv1 ASR / TTS
Configuration Examples and TechNotes
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Cisco Unified Customer Voice Portal 15.0(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 15.0(1)
- Administration Guide for Cisco Unified Customer Voice Portal 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
Configuration Guides
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
Feature Guides
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
Programming Guides
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Maintain and Operate
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Cisco Unified Customer Voice Portal 15.0(1)
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Cisco Unified Customer Voice Portal 12.6(2)
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Cisco Unified Customer Voice Portal 12.6(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.6(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.6(1)
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.6(1)
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Cisco Unified Customer Voice Portal 12.5(1)
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Cisco Unified Customer Voice Portal 12.0(1)
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
End-User Guides
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Cisco Unified Customer Voice Portal 12.0(1)
Maintain and Operate Guides
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Troubleshooting
- Set Traces and Collect Logs in CCE
- Secure JMX Communication Between CVP OAMP and CVP Components with Mutual Authentication
- Get Complete Contact Center Product Versions
- Troubleshoot CVP Smart License Registration Error
- Troubleshoot Customer Voice Portal (CVP) Transfers Wrong Automatic Number Identification (ANI)
- Reset CVP OAMP Lost Administrator Password
- Configure and Troubleshoot CVP SIP Heartbeats
- Troubleshoot CVP Server Not Reachable Due to IP Address Change
- Troubleshoot CVP VXML Server Memory Issues with Jconsole
- Understand Cisco Voice Portal Courtesy Callback Status Information
- Automate CVP Certificate Commands
- Troubleshoot CVP OAMP Page 404 Error
- Troubleshoot VVB PlayMedia Skip and DTMF Buffer
- Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal
- Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error
Troubleshooting TechNotes
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Literature
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