Cisco Unified Customer Voice Portal 11.6(1)

Data Sheets

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 13-Aug-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

End-of-Life and End-of-Sale Notices

Most Recent

• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise et Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016

Q&A

• How to Limit or Purge CVP Call Server and VXML Server Logs 24-Oct-2019

Field Notices

• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

Security Advisories, Responses and Notices

• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

Licensing Information

Open Source for Cisco Unified Customer Voice Portal

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) 22-Dec-2013 (PDF - 3 MB)

Install and Upgrade Guides

Cisco Unified Customer Voice Portal 11.6(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Install and Upgrade TechNotes

• Troubleshooting CVP-40-EVAL, CVP-40-DISTI, CVP-40-DART, CVP-41-EVAL,CVP-41-DIST- NFR, CVP-41-DART-NFR, CVP-70-EVAL, CVP-70-DIST-NFR and CVP-70-DART-NFR Licensing Issue 22-May-2008

Configuration Examples and TechNotes

Cisco Unified Customer Voice Portal 11.6(1)

• Configure Nuance TTS and ASR for Cisco Unified Contact Center Enterprise (UCCE) 28-Aug-2018
• Configure Third Party Web Server Certificates for CVP Webservices 25-Jul-2019
• GUI Client for CVP Reporting Database 11-Mar-2019

Configuration Guides

Cisco Unified Customer Voice Portal 11.6(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 10-Aug-2017
• Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 26-Sep-2017

Feature Guides

Cisco Unified Customer Voice Portal 11.6(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Programming Guides

Cisco Unified Customer Voice Portal 11.6(1)

• Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 18-Aug-2020
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 11.6(1) 24-Aug-2017

End-User Guides

Cisco Unified Customer Voice Portal 11.6(1)

• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1) 24-Aug-2017

Maintain and Operate Guides

Cisco Unified Customer Voice Portal 11.6(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) 24-Aug-2017

Maintain and Operate TechNotes

Cisco Unified Customer Voice Portal 11.6(1)

• Troubleshoot VXML Application Rest Element Fetch Timeouts resulting in BadFetch Errors 08-Oct-2019

Support FAQ

• How to View Context Service Account POD Statistics on OAMP 03-Jul-2018

Troubleshooting TechNotes

Most Recent

• Troubleshoot VVB PlayMedia Skip and DTMF Buffer 02-Feb-2021
• CVP & VVB Java, Tomcat and Informix Default Versions and Upgrade Procedures 02-Dec-2020
• Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal 22-Jul-2020
• Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table 21-Jul-2020
• Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error 01-Jun-2020
• Troubleshoot CVP Customer Virtual Assistant (CVA) 29-May-2020
• Troubleshoot Agent Targeting Rules in Cisco UCCE 22-Oct-2019
• Troubleshoot VXML Server Startup Issues After Installing Customer Voice Portal 11.6(1) ES 7 25-Jul-2019
• Configure Agent State and Call Requeue after CVP RNA 19-Jul-2019
• Torubleshoot CVP VXML Server Memory Issues with Jconsole 16-Jul-2019
• How to Enable TLS 1.2 on Different Interfaces of CVP VXML Server 19-Jun-2019
• Understand How CVP Error Call Flow Works 08-May-2019
• Troubleshoot CVP Reporting Full Rootdbs Issue 11-Oct-2018
• Troubleshoot CVP Call Flow Analysis with VVB Server 11-Oct-2018
• CVP Delays The VRU Call Leg By A Few Seconds 10-Oct-2018