Cisco Unified Customer Voice Portal 11.6(1)
Product Overview
| Series | Cisco Unified Customer Voice Portal |
|---|---|
| Overview | Product Overview |
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This product is supported by Cisco, but is no longer being sold.
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| Status |
Not Orderable
EOL Details
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|---|---|
| Release Date | 03-AUG-2017 |
| End-of-Sale Date | 10-SEP-2020 Details |
| End-of-Support Date | 30-SEP-2023 Details |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Key Information
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Latest Security Notices
- 29-Mar-2022
- 21-Jul-2021
- 03-May-2020
- 21-Feb-2019
- 24-Jan-2019
- 21-Feb-2018
- 17-Jan-2018
- 21-Nov-2017
- 20-Sep-2017
- 11-Jan-2017
Document Categories
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Data Sheets and Product Information
Data Sheets
End-of-Life and End-of-Sale Notices
Most Recent
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
View all documentation of this type
Q&A
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Security Notices
Field Notices
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
Security Advisories, Responses and Notices
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
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Reference
Licensing Information
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- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)
- Open Source used in Cisco Unified Customer Voice Portal, Release 10.0(1) (PDF - 3 MB)
Open Source for Cisco Unified Customer Voice Portal
Install and Upgrade
Install and Upgrade Guides
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- Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
Cisco Unified Customer Voice Portal 11.6(1)
Configuration
Configuration Examples and TechNotes
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- Configure Nuance TTS and ASR for Cisco Unified Contact Center Enterprise (UCCE)
- Configure Third Party Web Server Certificates for CVP Webservices
- GUI Client for CVP Reporting Database
Cisco Unified Customer Voice Portal 11.6(1)
- Configure CA Signed Certificate on CVP Server for HTTPS Web Access
- Configure CVP Customer Virtual Assistant (CVA)
- Configure CVP and IPIVR in a Dual Independant VRU Setup
- Configure Database Purging schedule on CVP Reporting Server when OAMP Server is unavailable.
- Configure Google Dialogflow ES to Improve Speech Recognition for CCE VA Implementation
- Configure Say it Smart with Cisco CVP
- Configure Secure Java Management Extensions (JMX) Communication on CVP 12.0
- Create an Alias for CVP Reporting Server DB Instance Name
- How to Collect Heap Dump and Thread dump from CVP VXML Server
- How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP)
- IOS Voice XML Gateway to CVP Call Flow Using MRCPv2 ASR / TTS
- IOS Voice XML Gateway to CVP Call Flow using MRCPv1 ASR / TTS
Configuration Guides
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
Cisco Unified Customer Voice Portal 11.6(1)
Feature Guides
- Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 11.6(1)
Cisco Unified Customer Voice Portal 11.6(1)
Programming Guides
Maintain and Operate
End-User Guides
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- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 11.6(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 11.6(1)
Cisco Unified Customer Voice Portal 11.6(1)
Maintain and Operate Guides
- Operations Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
Cisco Unified Customer Voice Portal 11.6(1)
Maintain and Operate TechNotes
- Troubleshoot VXML Application Rest Element Fetch Timeouts resulting in BadFetch Errors
Cisco Unified Customer Voice Portal 11.6(1)
Troubleshooting
Support FAQ
Troubleshooting TechNotes
Most Recent
- Troubleshoot CVP Server Not Reachable Due to IP Address Change
- Troubleshoot CVP VXML Server Memory Issues with Jconsole
- Troubleshoot CVP OAMP Page 404 Error
- Troubleshoot VVB PlayMedia Skip and DTMF Buffer
- CVP & VVB Java, Tomcat and Informix Default Versions and Upgrade Procedures
- Troubleshoot Session Refresh Timer with Cisco Customer Voice Portal
- Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table
- Troubleshoot CVP 12.5 when NOAMP VVB Configuration Reports Internal Server Error
- Troubleshoot CVP Customer Virtual Assistant (CVA)
- Troubleshoot Agent Targeting Rules in Cisco UCCE
- Troubleshoot VXML Server Startup Issues After Installing Customer Voice Portal 11.6(1) ES 7
- Configure Agent State and Call Requeue after CVP RNA
- How to Enable TLS 1.2 on Different Interfaces of CVP VXML Server
- Understand How CVP Error Call Flow Works
- Troubleshoot CVP Reporting Full Rootdbs Issue
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