Module 8: Partner Technical Support Services

Benefits of Shared Support

A fourth benefit of the Cisco Shared Support program, is that it enables you to utilize the Cisco parts-logistics infrastructure to support specific products or to expand geographical reach.

Within some of the traditional partner-branded programs like SIS98, your customers’ hardware replacement offerings were limited – in many cases, to one hardware service offering. Moving forward, within the Cisco Shared Support program, both you and your customers will have access to many of the Advance Replacement delivery options mentioned earlier in this curriculum. These may include:

		8x5xNBD delivery
		8x5x4 delivery
		24x7x4 delivery
		24x7x2 delivery

Advance Replacement is available to supply you and/or your customer with equipment based on these levels of support, by utilizing a global infrastructure of depots located in hundreds of locations around the world. Using these depots, spares can be provided to either you or your customers quickly, via shipment from a local depot that is near your/their location.

Not only does access to this depot infrastructure limit the impact that downtime can have on your customers’ business and their end users’ satisfaction, it also provides you and your customers with nearby access to all of the resources necessary to resolve and hardware problems quickly and efficiently.

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