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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Summary

Congratulations, you have just completed Module 8: Partner Technical Support Services. In this module you:

  Received an overview of the Cisco Brand Resale program.
  Discussed the service programs available within the Cisco Brand Resale program.
  Identified where the Cisco Brand Resale program is available.
  Explained the benefits of the Cisco Brand Resale program.
  Received an overview of the Cisco Shared Support program.
  Contrasted the Cisco Shared Support program to the Cisco Cisco Brand Resale program.
  Identified where the Cisco Shared Support program is available.
  Discussed the eligibility requirements associated with the Cisco Shared Support program.
  Explained the benefits of the Cisco Shared Support program.

 

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