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Module 8: Partner Technical Support Services
Review Questions
Which of the following is a key point that distinguishes the Cisco
Shared Support program from the Cisco Brand Resale program?
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Select the best answer from the choices below. |
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A. Advance Replacement
is not available with Shared Support. |
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B. Hardware support
is provided by Cisco to the customer with Shared Support but
to the partner with Cisco Brand Resale. |
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C. A Cisco Certified
Engineer provides onsite hardware replacement with Shared Support,
while the partner provides engineers to replace hardware with
Cisco Brand Resale. |
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D. Software support
is provided by Cisco to the partner with Shared Support but
directly from Cisco to the customer under the Cisco Brand Resale
program. |
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