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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Review Questions

As a sales representative, your company can receive many benefits from the Cisco Shared Support program. Which of the following is NOT a benefit of the program?

Select the best answer from the choices below.
 
A. The Cisco Shared Support program helps you improve profitability by improving your projected cash flow.
B. The Cisco Shared Support program enables you to save money by using the Cisco parts-logistics infrastructure instead of investing in your own.
C. The Cisco Shared Support program allows you to increase your certified partner level by easing eligibility requirements.
D. The Cisco Shared Support program offers you discounts based on your ability to sell Cisco service programs.

 

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