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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
Introduction
Partner Technical Support Services Portfolio
Cisco Brand Resale: Background
What is Cisco Brand Resale?
Cisco-Brand Deliverables and Services
Contract Management
Program Availability
Benefits of Cisco Brand Resale
What is the Cisco Shared Support Program?
What is the Cisco Shared Support Program Replacing?
How is the Cisco Shared Support Program Different From Cisco Brand Resale?
Eligibility
Benefits of Shared Support
Review Questions
Summary
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
 
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Module 8: Partner Technical Support Services

Benefits of Shared Support

The Cisco Shared Support program can offer many benefits to qualified and eligible partners. One benefit of the program is that it offers you the flexibility to choose the type and level of service that you need from Cisco (partner brand of Cisco brand) depending on your business model, service strategy, areas of expertise, and targeted geographical service coverage. This allows you to create a service strategy that truly meets both you needs and the business requirements of your customers.

By having the flexibility to tailor your service offerings to meet the needs of your customers, you can provide your customers with a quality service solution that utilizes the best of what both you and Cisco have to offer.


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