Module 8: Partner Technical Support Services

Partner Technical Support Services Portfolio

Cisco has historically had programs that enable qualified Cisco partners who purchase directly from Cisco, to sell their own brand of service while leveraging the Cisco infrastructure. These programs were amendments to the Cisco System Integrator Agreement, enabling these partners to sell their brand under the appropriate services program.

In response to partner feedback and to provide customers with a value-based choice, the Cisco Customer Advocacy (CA) organization has announced the end of life of the SIS98 program, and is replacing it with a partner technical support services portfolio.

The Cisco Systems Partner Technical Support Services portfolio is designed to provide Cisco qualified partners who have invested in Cisco technology, with opportunities to help differentiate their services in the market while delivering customer support.

With the Partner Technical Support Service portfolio, partners have access to Cisco technology experts, award-winning Web-based support tools, software support and updates, Cisco industry leadership, and more.

The Partner Technical Support Services portfolio provides your customer with a value-based offering and increases customer loyalty and satisfaction through two programs:

		Cisco Shared Support: Cisco Shared Support is a service program for Gold and Silver certified partners that meet the high standards of the Cisco Shared Support eligibility requirements and ongoing performance criteria, demonstrating their ability to sell, renew, and deliver high-quality service under their own brand.
		Cisco Brand Resale for Technical Support Service: Cisco Brand Resale is a service program through which partners can resell Cisco brand service offerings. Cisco Brand Resale is for qualified partners that prefer to use Cisco technical support teams and support-logistics infrastructure to enrich their portfolios.

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